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Service Intelligence

Service Intelligence, is a collaborative service model for IT, shared services and other business support organisations.  Closing the gap between the service teams and the business to co-create value and ensuring a focus on the structure and dynamics of the organisation and its goals.  This in turn leads to a more collaborative design process and effective transition to operational delivery through a process called Design to Operate

Service Intelligence is scalable and adaptable, being able to extend across key service areas of IT, HR, Trade Compliance, Legal, Finance and Facilities, building a common framework for excellence in customer service

With the stability created through the Design to Operate method comes agility. Realising value for the business through collaboration and transparency, a better customer experience whilst offering operational efficiencies and managing costs.

The root of Service Intelligence is enabling data consistency which is leveraged through Business Intelligence (BI), enabling organisations to strategise and execute through data driven decisions, leading to efficiencies and improved performance, enabling change to be executed quickly and without excessive bureucratic processes. 

I have seen the mistakes and experienced the fallout that can happen through silo working, technical debt, customers not working  with IT, IT not listening to customers, ultimately failing to deliver on the business goals. Service Intelligence was created to combine lessons learnt with modern working practices, co-creating value through services that are customer and value driven.

Do you want to know more about Service Intelligence? Read the Service Intelligence White Paper.


Want to Know More?

Service Intelligence, Design to Operate, D2O, IRON CI have been created by Clive Porter-Brown. 

Ask me about Service Intelligence and Design to Operate today; Let us discuss how your business can benefit from a collaborative shared operating model with business ready services that traverse the organsiation.

Contact Clive Porter-Brown on LinkedIn


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